Terms of service

Last updated 27 October 2026

1. The service

Repll.ai is software that lets your business:

• handle WhatsApp chats in a shared inbox with an AI assistant;
• manage contacts and appointments;
• automate messages with flows;
• see which of your Meta ads bring leads and bookings.

We may improve and change features over time. If we remove something important that you pay for, we'll tell you in advance.

2. Your workspace and accounts

• Your workspace has an owner who controls it and can invite staff as admins or agents. You're responsible for who you invite and what they do in it.
• Keep login details safe. Tell us straight away at hello@repll.ai if you think an account has been misused.
• The information you give us about your business must be accurate.

3. How you may use it

You agree to use Repll.ai lawfully, and in particular:

• to message only people who have contacted you or agreed to hear from you, and to stop when they ask;
• to follow WhatsApp's Business Policy and terms, and Meta's terms for any Meta account you connect;
• to tell your customers how you use their personal data and to have a lawful basis for it under the PDPA. For your customers' data, we act on your instructions (see our privacy policy);
• not to send spam, scams, illegal content or harassment, and not to use Repll.ai for anything that breaks the law;
• not to try to break into, overload, copy or reverse-engineer the service, or reach other businesses' data.

WhatsApp and Meta may limit or ban numbers and accounts that break their rules or that many people report. That's outside our control, and fees aren't refunded because of it.

4. The AI assistant

• The AI writes replies and takes actions, such as booking or tagging, based on what you set up: your services, prices, answers to common questions, flows and settings.
• AI can make mistakes. Check what it tells customers, keep your information up to date, and decide which chats it may answer. Your team can take over any chat.
• You're responsible for the offers, prices and promises made to your customers in your business's name, including by the AI you've set up. Tell us if the AI behaves in a way your settings don't explain, and we'll investigate.

5. Connected services

Repll.ai works with WhatsApp, Meta (Facebook and Instagram ads) and Google Calendar. Using those services is governed by their own terms, and they can change or stop features. If a change on their side affects Repll.ai, we'll work to adjust, but we can't promise every feature will keep working the same way.

6. Fees

• Fees, billing period and what's included are set out in your plan or order. Prices are in Malaysian ringgit and exclude applicable taxes such as SST unless stated.
• AI usage may be included up to a credit amount; going above it may need a top-up or a higher plan.
• If an invoice stays unpaid after a reminder, we may suspend the workspace until it's paid.

7. Your data

• Your workspace data belongs to you: chats, contacts, bookings, knowledge and settings. You give us permission to process it only to provide and support the service.
• We handle personal data as described in our privacy policy.
• You can export your data or ask us to delete it. When your subscription ends, we delete your workspace data within 30 days, unless the law requires us to keep something.

8. Availability and support

We work to keep Repll.ai available and secure, and we fix problems as quickly as we reasonably can. Planned maintenance will be done at quiet hours where possible. Support is by email and WhatsApp during Malaysian business hours.

9. Our software

Repll.ai, its software and design belong to Techtromech Sdn Bhd. You get the right to use it for your business while your subscription is active. Feedback you give us may be used to improve the service.

10. Ending the agreement

• You can stop at the end of any billing period by telling us.
• We may suspend or close a workspace that seriously breaks these terms, such as spam or illegal use, or puts the service or others at risk. Where reasonable, we'll warn you first and give you time to fix it.

11. Warranties and liability

• We provide Repll.ai as it is and as available. Apart from what these terms say, we don't promise it will be error-free or uninterrupted, or that AI replies will always be correct.
• As far as the law allows, we aren't liable for indirect or consequential losses, such as lost profits, lost business or lost data you could have exported. Our total liability in any 12 months is limited to the fees you paid us in those 12 months.
• Nothing in these terms limits liability that can't be limited by law.
• You agree to cover our reasonable losses if a claim is made against us because of content you sent or the way you used Repll.ai in breach of these terms.

12. Law and disputes

These terms are governed by the laws of Malaysia. If a dispute can't be settled by talking, the courts of Kuala Lumpur will decide it.

13. Changes to these terms

We may update these terms. For important changes, we'll tell workspace owners by email or in the app at least 14 days before they take effect. If you keep using Repll.ai after that, the new terms apply.

14. Contact

Techtromech Sdn Bhd 202101007077 (1407376-T)
hello@repll.ai